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How We Handle Your Data

This page explains what we collect, why we use it, how long we keep it, and how you can ask for correction or access.

MalaysiaAccount dataCookiesLocal law

Policy Scope in Malaysia

app918kiss Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We apply this policy to the records tied to your account, your device, and the support trail that helps us answer a request. If you connect from Shah Alam or anywhere else in Malaysia, the same handling applies: we keep only what we need for account

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setup, security checks, dispute handling, and legal duties, and we do not keep a field just because it is available. We may share limited details with hosting, support, and payment partners, including Touch 'n Go, GrabPay, Boost dan FPX flow checks, when that is needed to
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trace a request or confirm a status. When you ask for a copy, correction, or closure, we check identity first and then action the request where local law permits. Older files are removed or anonymised after the retention window closes, unless a legal hold requires us
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to keep them a little longer.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Send Privacy Requests to Us

If you want access, correction, or deletion where the law allows it, start with live chat or the message form linked in your account area.

Live Chat Use live chat for quick privacy questions, status updates, or a correction request. We can confirm what details we need, then move the case to the team that handles account records.

Message Form The form in your account area is the right place for longer requests, attachments, or a change to consent. It keeps one thread so we can answer without mixing it with other issues.

Email Follow-Up If you prefer email, send the same request there and include the account name plus the data point you want changed. We reply with the next step and any identity check we need.

RECORD CARE

How We Keep Records Safe

We keep privacy handling tied to the account itself, not to broad lists or public profiles.

What We Collect

We record the details you enter for signup, device signals used for security, and support messages tied to your account. When a wallet request touches Touch 'n Go, GrabPay, Boost dan FPX, we keep the reference fields tied to that request.

Cookies On Device

Cookies help us keep you signed in, remember language choices, and measure whether pages load correctly on your device. You can clear them in your browser, but some account features may ask you to sign in again.

Account Security

We use verification steps for password resets, payout checks, and suspicious logins. That may include one-time codes or a support question so we can confirm the request came from the account holder.

Retention Periods

We keep records only as long as needed to run the account, answer a dispute, or meet legal duties. After that, the files are removed or anonymised according to our internal schedule.

Access And Change

You can ask to see the data we hold, correct a detail, or close the record where local law allows it. We will tell you what we can action and what needs more verification.

Limited Sharing

We share data only with service partners who help with hosting, support, fraud checks, or payment handling. They receive the minimum fields needed to do the job and must keep them under contract.

Privacy Questions You May Ask

These questions focus on the parts of the policy that affect your account most: what we collect, where it goes, and how you can change it. If a request touches identity, device access, or a linked payment record, we may ask for extra confirmation before we act. When access or eligibility is discussed, it depends on local law and is available where local law permits.

We keep the details you enter for signup, verification, and support, plus device and login records that help us protect the account. If you add Touch 'n Go, GrabPay, Boost dan FPX activity, we keep the reference fields tied to that request.

Yes. Cookies help us remember your session, language choice, and security state, so you do not need to reset the same settings each time. You can block some of them, but parts of the site may ask you to sign in again.

We keep records for the period needed to run the account, handle a dispute, and meet legal duties. After that, we remove them or turn them into non-identifying files according to our retention schedule.

Yes. Send the request through live chat, the form, or email, and we will check your account before sharing what we can. If a correction is possible, we update the file and confirm the result.

Only staff or partners who need it for support, security, hosting, or payment handling can access the relevant fields. We keep access narrow and log the request path so we can trace what was viewed.

You can ask us to close it, and we will tell you what records must stay for legal or dispute reasons. If any linked data can be removed, we process that once the checks are complete.

Use live chat for the fastest route, or send a message from your account area if you need to attach files. We will reply with the next step and any identity check needed before changes are made.

How We Handle Your Data

Send Privacy Requests to Us

How We Keep Records Safe

What We Collect

Cookies On Device

Account Security

Retention Periods

Access And Change

Limited Sharing

Privacy Questions You May Ask

01 What data do you collect when I open an account?

02 Do you use cookies on my device?

03 How long do you keep my records?

04 Can I ask for correction or access?

05 Who can see my data?

06 What if I want my account closed?

07 How do I contact you about privacy?

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